Delivery Information

 

When you order from us you will see the various delivery options at the checkout stage of placing your order depending on what courier and delivery services are available to you based on your postcode, the item weight and its size.

Standard Delivery (2-3 working days) – Free

We offer free delivery by tracked courier on all orders to the UK mainland (excluding certain Scottish Highland postcodes). Northern Ireland, Scottish Highlands and Islands addresses will incur a small surcharge as shown at the checkout.

Standard delivery typically takes 2-3 working days depending on your postcode.

Next Day Delivery (Monday to Friday ONLY) - £2.99

You can choose to have your order sent on a next working day tracked courier service by selecting this option at the checkout.  This is available for the majority of UK mainland postcodes but excludes Northern Ireland, Scottish Highlands and Islands.

Premium Next Day Delivery (Monday to Friday ONLY) with 1 hour delivery slot - £4.99

You can also choose to have your order sent by tracked premium DPD courier for next working day delivery by selecting this option at the checkout. This gives you text notifications of delivery status, updates and a 1 hour delivery window.  This is available for most UK mainland postcodes but excludes Northern Ireland, Scottish Highlands and Islands and requires you to provide a mobile contact number with your order to receive texts.

Deliveries outside of the UK

We also deliver to all of Europe and Worldwide at competitive rates and prices are displayed at the checkout based on country and item selected.

Dispatch and Delivery of orders

All orders received by 14.00 Monday to Friday are despatched the same day using the delivery service chosen at the checkout. Orders received after 14.00 Monday to Friday will be sent out the next working day and all orders received Saturdays and Sundays will be dispatched Monday. Orders received over Bank Holidays and public holidays will be send out the next working day.

Orders received for next day delivery on a Friday before the 14.00 cut off,  will be delivered on Monday.

Orders received for next day delivery on a Friday after 14.00 or on a Saturday or Sunday will be delivered Tuesday.

 

General delivery information

We only use trusted delivery companies that track orders and ensure goods are signed for. That way you can be sure your goods are in safe hands and will be speedily delivered.

We will email you a tracking number early the following day so you can keep track of the delivery. If Premium Next Day delivery is selected, we will also text you with delivery information and the 1 hour delivery window. Please note that ALL items require a signature. 

We are on hand 7 days a week to help with any query - if there’s a problem please email us or call within 24 hours of the due delivery date, so we can quickly resolve any delivery query. However, while we will always “go the extra mile” to help, we cannot be held in any way responsible for any delays in the delivery of your order. We cannot offer compensation if a delivery has not arrived on time outside of refunding any additional delivery charges paid.   Additionally, we cannot offer compensation should anyone take time off work or incur other costs in order to receive the item.


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